If you answered yes to answers 1 and/or 2 and/or 3, please follow these instructions:

If they can't get it fixed over the phone, with the warranty stuff checklist that I generously typed above all clear, then they will request you to send it in to get fixed. Make sure you let tech support know everything that is going on, and they will help you as much as they can. Also, make sure this console was not used before you because if someone else registered the console already, you will not be able to fix it.

The string of numbers after that are what you need to give to Xbox Tech Support. On the top of that sticker, there should be something that says S/N. There should be a black sticker on the bottom. You will need to have an untampered Xbox, and also an intact Serial Number located on the bottom of your console. If you answered no to all of the above, follow these instructions: Contact Microsoft Xbox Tech Support.

Ok - I have some questions to ask you real quick:ġ.) Have you ever opened your Xbox and tampered/unplugged and plugged back in your hard driveĢ.) Have you ever replaced your old Xbox hard drive with a new one without formatting it

Xbox 1 offline update